Managed AI Operations. Keep your AI running in production.
AgentOps and AIOps — we run, monitor, and govern your AI agents and models in production 24×7, the way a service desk runs your IT. The recurring layer that gets AI past the pilot, where most stall.
The challenge
The hard part of AI isn't building it — it's keeping it working. Live AI agents wander off task, make things up, get tricked, and quietly run up big bills; one runaway agent can cost a fortune overnight.
About 95% of company AI trials never pay off (MIT, 2025) and over 40% of agent projects will be scrapped by 2027 (Gartner) — and the cause is usually how they're run, not the technology itself. Most monitoring tools only tell you what went wrong after the fact; they don't fix it, and they're not on the hook when it breaks.
Our approach
Think of it as a SOC for your AI. We run your agents and models across whatever tooling you already use — Datadog, Arize, Fiddler, LangSmith, or hyperscaler-native — under one SLA: observability and tracing, evaluations and guardrails, drift and hallucination detection, FinOps cost control, and 24×7 incident response. The same discipline our security operations centre brings to threats, applied to your AI.
What's included
Observability & tracing
Full traces of every step, tool call, and decision; session replay.
Evaluations & guardrails
Quality scoring, prompt-injection and output validation, and human approval gates.
Drift, hallucination & FinOps
Silent-degradation detection, token and cost attribution, budgets, loop detection, and model routing.
24×7 incident response & governance
Triage → root-cause → contain → report, with CPS 234 / APP 8 / VAISS-aligned compliance reporting.
Engagement options
Observe
Tracing, dashboards, and monthly reporting (business hours).
Assure
Adds evaluations, guardrails, drift/hallucination detection, and FinOps cost control (24×5).
Operate & Govern
Adds 24×7 incident response, a governance & compliance pack, and SLA backing.
No other partner combines all of these capabilities under one roof.
A real SOC behind it
Not an MLOps side-project — a 24×7 operations centre with security depth, where OWASP-for-Agentic-AI threats map onto what we already monitor.
Tooling-agnostic
We run your stack under one SLA; you're never locked in, and hyperscaler features never disintermediate us.
Sovereign by design
AU-resident control plane and no offshore inference for regulated clients.
Sydney & Colombo economics
24×7 follow-the-sun coverage at a fraction of onshore cost.
Frequently asked questions
We already use Datadog / LangSmith — why you?
Tools tell you what happened; we own the outcome — running them, responding to incidents, and keeping cost and quality in line, 24×7.
Will our data leave Australia?
With the sovereign option, no — AU-resident control plane, no offshore inference, contractually.
How do you control runaway cost?
Token budgets, loop detection, and model routing — with an optional gain-share on the inference cost we save you.
Can you run agents you didn't build?
Yes — we operate AI built by your team or any vendor.
Get your AI past the pilot — and keep it there.
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