Assisted the client to focus on business growth

Overview

Our client is a tax agent from Victoria, Australia. He was working with only one junior accountant and his wife was looking after all the admin-related works.

Due to the lack of staff, he was stuck with a heavy workload to handle.

Key Challenges;

• Had bad experience previously, working with Philippines and Indian outsourcing companies as there was a gap between the expectation and the services which they provided on technology, internet speed, quality work & straightforward responses.
• His junior accountant was moving due to personal matters.
• Heavy workload resulted in not having enough time to focus on his hobby, cricket coaching.

Solutions

• BISTEC provided two qualified and experienced accountants to manage his work flow.
• Allocated a senior accountant with his tax compliance work while another accountant has been assigned for bookkeeping & administrative work.
• They were provided with laptops, monitors & fiber/4G connections to work efficiently

Tools & Technology

Outcomes

• The customer was able to reduce the workload.

• Gain time to effectively focus on business growth.

• Received more time to focus on his hobby, cricket coaching.