Our client is a tax agent from Victoria, Australia. He was working with only one junior accountant and his wife was looking after all the admin-related works.
Due to the lack of staff, he was stuck with a heavy workload to handle.
Had bad experience previously, working with Philippines and Indian outsourcing companies as there was a gap between the expectation and the services which they provided on technology, internet speed, quality work & straightforward responses.
His junior accountant was moving due to personal matters.
Heavy workload resulted in not having enough time to focus on his hobby, cricket coaching.
BISTEC provided two qualified and experienced accountants to manage his work flow.
Allocated a senior accountant with his tax compliance work while another accountant has been assigned for bookkeeping & administrative work.
They were provided with laptops, monitors & fiber/4G connections to work efficiently
Tools & Technology
The customer was able to reduce the workload.
Gain time to effectively focus on business growth.
Received more time to focus on his hobby, cricket coaching.
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