Our client is a technology firm that specializes in IT strategy consulting, solution delivery, data analytics, and technology infrastructure.
It is wholly owned by the government and focuses on increasing service efficiency by utilizing citizen and customer-centric systems.
The ultimate goal was to create One Common Portal, which aims to bring different online services together onto a single platform and provide a more seamless user experience for the corporate community to manage their corporate obligations throughout the business.
Key Challenges
Our customer’s tax management system was quite old and was demanding a replacement, and they wanted to introduce a One Common Portal for their citizens.
Further, the users must register in multiple systems to perform the necessary statutory requirements.
The client wanted to enhance and streamline the tax administration process and provide self-service capabilities to taxpayers to promote tax compliance at the lowest cost.
Solutions
BTG provided a skilled, extended team to complement our customer’s team from system development, delivery, and deployment standpoint.
Established required processes for project execution and established required DevOps processes.
Established required tools and processes for team collaboration and for project execution.
Requirements and solutions were studied and documented according to software development and support best practices.
Technology and Tools
Outcomes
Closely collaborated with the onsite team to define the requirements, review, and provide feedback on solutions and deliveries.
BTG developed cutting-edge applications to replace outgoing systems
Our client provides disability services that are required to maintain detailed documentation of their user behavior and needs, which amounts to more than 10,000 documents across the organization.
Most of the documents are required to be updated monthly before expiry.
These documents were stored from local folders to multiple software systems
Key Challenges;
Users were unable to search & access the documents as there were multiple storage places/systems
Employees did not refer to the documents as it should be in performing their duties resulting in less efficiency & effectiveness, since it was difficult to find documents.
Many duplicates of documents as new copies were created whenever someone could not find the required document
Documents were not updated as users often forgot about expiry date of the document, which resulted in nonconformities when government & other audits took place
Management was not able to get an overview of the documents & their health
Technology & Solutions
Power Apps was used as an easy interface for the users to locate, access & manage documents easily
Power Automate to manage document approvals & sending automatic reminders on document expiry
Power Bi isualizing the document overview & health via a dashboard for the management
SharePoint Online to store documents in a single system & providing features such as access controls, audit trails, etc.
Outcomes
Easy & secure access of documents as all the document were accessed via PowerApps interface
Increased document usage resulting in improved efficiency of work
No nonconformities during audits as documents were updated on time
Up to date documents as users were remaindered automatically on document
Our customer is a holistic creative agency with expertise in branding, strategy, digital marketing, website development, and content creation. was officially launched in 2015 with an in-house team and a team of trusty freelancer developers who came together to achieve the objectives of the company.
In order to cater to this new set of needs, they needed to expand their development team. They tried to do this with local talent, but this was met with the following challenges.
Key Challenges;
Our customer was having a lot of trouble sourcing qualified local people with the right skill set.
Local freelance software developers are costly, and they are frequently found to be unreliable.
The business recognized that onboarding new freelancers on a regular basis was consuming a lot of their time.
As the demand for their client services increased , they needed to expand its development team.
Solutions
BISTEC initiated the process of forming an extended team by identifying the needs of the customer.
We developed a model that would align successfully with the company’s goals.
BISTEC then identified several candidates who were found to possess the skillset needed to carry out the work.
Formed the team with involvement of customer, right from the start with initial screening of the candidates
Outcomes
The involvement of our customer in the selection process resulted in choosing correct offshore team members with the required skill set & suits their culture.
The customer was able to expand the offering to their customers while keeping the cost at a realistic model.
With the all-round skills offered by BISTEC team, customer was able to venture into new business areas.
Our customer is a fully government-owned technology company of a prominent nation in Southeast Asia. The population and housing census process of this nation up to now has been a completely manual process.
Key Requirements;
The objective of this engagement was to digitize their national population and housing census process.
To go from collection to analysis and visualization taking the advantage of global technological advancements.
Solutions
The solution consists of three stages as given below.
Stage 01, Develop an application consists of a Back Office Portal for the relevant staff of the Ministry of Finance and Economy, a mobile application for the Census Enumerators.
Stage 02, Consists of the online census survey form accessible to every citizen of this nation willing to participate in the online submission.
Stage 03, Required for the Back Office Portal to be further enhanced to allow the tracking of offline census participants, the corresponding data entry of manually collected data, and the coding entry for every participating citizen.
Key solution highlights
Agile / SCRUM framework was followed and practiced
Discover requirements, define the solution, architecture, and development of the system
Established operational and development process for smooth project execution
Established required DevOps processes
Tools & Technology
Outcomes
Achievement of the digitization target for the 2021 census and implementation of a fully-fledged census application consisting of website, mobile app, and back-office portal
BISTEC was responsible for,
Providing responsive and secure census questionnaire online form for citizens
Providing a mobile application for enumerators to conduct a pre-enumeration process
Generating and maintaining unique ID for each housing unit of this nation
Providing a secure Back Office Portal for enumerators and officers to manage census process and pre/post census data
Providing automated and customizable data cleansing and data coding module to manage post census data
Integration with other government agencies to validate and verify the census data
